Meet Harvestr, a software-as-a-service startup that wants to help product managers centralize customer feedback from various places. Product managers can then prioritize outstanding issues and feature requests. Finally, the platform helps you get back to your customers once changes have been implemented.
The company just raised a $650,000 funding round led by Bpifrance with various business angels also participating, such as 360Learning co-founders Nicolas Hernandez and Guillaume Alary as well as Station F director Roxanne Varza through the Atomico Angel Programme.
Harvestr integrates directly with Zendesk, Intercom, Salesforce, Freshdesk, Slack and Zapier. For instance, if a user opens a ticket on Zendesk and another user interacts with your support team through an Intercom chat widget, everything ends up in Harvestr.
Once you have everything in the system, Harvestr helps you prioritize tasks that seem more urgent or that are going to have a bigger impact.
When you start working on a feature or when you’re about to ship it, you can contact your users who originally reached out to talk to you about it.
Eventually, Harvestr should help you build a strong community of power users around your product. And there are many advantages in pursuing this strategy.
First, you reward your users by keeping them in the loop. It should lead to higher customer satisfaction and lower churn. Your most engaged customers could also become your best ambassadors to spread the word around.
Harvestr costs $49 per month for 5 seats and $99 per month for 20 seats. People working for 360Learning, HomeExchange, Dailymotion and other companies are currently using it.