T-Mobile says hackers accessed some customer call records in data breach – TechCrunch
T-Mobile, the third largest cell carrier in the U.S. after completing its recent $26 billion merger with Sprint, ended 2020
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customer
As low-code startups continue to attract VC interest, what’s driving customer demand? – TechCrunch
Mendix CEO Derek Roos shares his insight with The Exchange Investor interest in no-code, low-code apps and services advanced another
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Leverage AI to optimize customer service outcomes – TechCrunch
The interplay between tech and human insight is a virtuous cycle Nitesh Dudhia Contributor Nitesh Dudhia is co-founder and CBO
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Building your startup’s customer advisory board – TechCrunch
A customer advisory board (CAB) can be an invaluable resource for startups, but many founders struggle with putting together the
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NS1 nets $40M “true coronavirus fundraise” amidst surging customer demand – TechCrunch
Apparently, the internet is still popular. With the novel coronavirus marooning people at home for work and play, those “tubes”
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Appway raises $37M, its first-ever funding, for financial customer management tools – TechCrunch
With the renewed push for more of the services we use everyday to be accessible online and in a non-physical
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Directly, which trains customer service chatbots with expert advice, raises $11M more – TechCrunch
Directly, a startup whose mission is to help build better customer service chatbots by using experts in specific areas to
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Omilia raises $20M to use conversational AI for customer support – TechCrunch
Omilia, a company headquartered in Greece that has built a conversational AI for customer support, has raised $20 million in
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Customer journey hijacking prevention tool Namogoo acquires Personali for its behavioural analytics – TechCrunch
Namogoo, the Israel-based company that has developed a solution for e-commerce and other online enterprises to prevent “customer journey hijacking,”
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Spark fast follows with a $25M Series B round into customer success platform Catalyst – TechCrunch
The world has been turned upside down the past few weeks, but one lesson of business remains as important as
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